Apple 4-Ever…
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… and never looking back!
Let me tell you why.
Recently, my beloved iPhone started acting up. After almost a full year (purchased June 30th, 2007, and yes I remember the exact date), and I haven’t had a single problem. Honestly, “acting up” isn’t a fair assessment. I had one small section of the touchscreen that didn’t want to work all of the time… and it was extremely annoying!
It just recently started happening and I really can’t pinpoint a single instance that would have caused the problem (that would have been my fault). The only recent incident that could have caused it was when I got caught in heavy rain, hail, and lightening storm last weekend while playing golf. The phone was safely secured in a dry cubby hole of the golf cart, but it could have gotten a little wet while I was running for cover with the phone and my wallet… once we were close enough to make a dash for the clubhouse. But certainly not wet enough to cause hardware failures (IMHO).
Anyways, today I scheduled a visit to the local Apple Store and, specifically, the genius bar, so they could take a look at the phone and let me know if it was hosed and I have to tough it out until the new version comes out on July 11th, or if by some miraculous intervention… the iPhone Gods would shine down and offer up a brand new device to one of its devoted power users. Fortunately, the “powers that be” sent some Karma my way, and a brand new device was issued right on the spot… no questions asked.
This is why I LOVE Apple. Their tech support is great. The “geniuses” don’t treat you like you are an idiot (even if you are). They genuinely want to help and no matter your skill level when it comes to computers, they do what it takes to help you walk out of the store happy, or at least satisfied.
Of course, I can’t completely disolve Microsoft and Windows from my day to day life, but I’m doing everything I can to make it so I’m much more independent from them. There is very little I can do on a Windows machine that I can’t do on my Mac. My iPhone IS my life. I keep everything in it. All of my contacts… emails… text messages… web sites… pictures… videos… podcasts… blogs… etc. They are all available to me 24/7. There are other devices out there that can offer that to me… but the iPhone is the first and the standard that all other manufacturers try to imitate.
So, as of today… with only 16 days until the release of the new iPhone, I have a brand new first generation model… and I couldn’t be happier. It works just as good, or better than my old phone. The camera lens isn’t scratched up, therefore providing exceptional pics.
The touchscreen is pristine (even though I only had one tiny little scratch on my old one).
I just restored it from the backup on my iMac at home and it’s pretty much exactly like the one I left in the apple store for recycling, or reconditioning, or whatever they plan to do with it. It’s like nothing ever happened. All of my contacts, emails, text messages, pictures, web apps, etc. are all there just as they were on my previous phone. It’s sooooooo F’n awesome! I can sleep well tonight.
Anyway, that’s all I have to say. Apple rocks. the iPhone rocks. The geniuses rock. I’m happy. What more can I ask for?
Now, go get an Apple device and join the revolution!
Tags: iPhone, Apple, Awesome, Tech Support, Genius Bar, Mac
